FAQs
Please email us at awulook@gmail.com. We will make every effort to respond as soon as possible.
2. How do I place an order?
Simply select your items by clicking “Add to Cart” or “Buy with Shop Pay”. New items are shown at the top left corner of the page next to Cart. Select ”Checkout” or “PayPal” to proceed to payment/shipping.
3. About Payment Methods
We accept PayPal, Credit Card (VISA, MasterCard, American Express and Discover), Meta Pay, Google Pay, Shop Pay and Venmo. You can choose it at check out.
4. What if I’m struggling to place an order online?
If you need assistance, email us at awulook@gmail.com with the details of your order.
5. How long does it take to process an order?
Weekday orders are typically shipped within two business days. If your order is placed over the weekend, on a holiday or during a noted vacation period, we will ship out your order the next available business day.
6. Do you offer free shipping, international shipping? How much will my shipping cost?
Yes, we currently offer free tracked shipping for orders above
- USD 35 for United States.
- USD 50 for U.K./ AU/ EU/ CA/ Asia countries.
- USD 100 for other countries.
We also offer express shipping for extra charges. If your item is available for expedited shipping, you will be able to select it at checkout.
For detail instructions, please refer the page “Shipping Policy”.
7. What is your returns policy?
We put customer satisfaction first and thus offer a full 30 day refund policy for any damaged or defective items. Please contact us concerning returns at awulook@gmail.com
For detail instructions, please refer the page 'Returns & Exchanges'.
8. Has my order been dispatched?
You will receive an automatic email notification when your order has been dispatched with your tracking information. Please note it may take up to 7 days for tracking to become fully active.
9. Is my credit card information secure?
Yes, we use secure encryption to ensure your credit card and personal information is secure, and we NEVER give out your information.
10. How can I receive news about new products & discounts?
Sign up to receive our newsletter, like us on Facebook and follow us on Instagram, Pinterest to stay up to date on current promotions, coupons and new products.
11. Do You Offer Wholesale Pricing? Do you offer Customized Services?
Yes, we offer wholesale pricing for our products and customized services for some of our products. Just send an email to awulook@gmail.com with your request for an estimate.
12. Do you Offer Promotional and Affiliate Opportunities?
Yes. All promotions and affiliate opportunities are currently done on a case by case basis. Please contact us for more information: awulook@gmail.com with the word 'collaboration' in your email subject line.